Frequently Asked Questions

Our compliance officers manually verify government-issued identification (passport or national ID card), certified single marital status documentation, and conduct a 1-on-1 video qualification interview to confirm relationship readiness and sincere marriage intent. All verification records are encrypted under rigorous security standards.

Absolutely not. Your profile is never published openly on the internet or made publicly searchable. Information is revealed strictly under our Progressive Disclosure framework: starting with an anonymous bio, sharing curated photos only within private proposals, and disclosing direct contact details only after mutual Bilateral Consent is confirmed by both sides.

Participation is completely free of charge (100% free) for verified Candidates, with no registration or profile maintenance fees. For VIP Clients (active search participants), customized concierge fees are transparently quoted following an in-depth qualification consultation and governed by a formal service agreement.

International marriage and immigration require meticulous legal adherence. Our platform provides comprehensive procedural guides, milestone tracking, and trusted introductions to certified immigration attorneys to assist with official marriage registration in Vietnam and lawful visa petitions (such as K-1 or CR-1 visas).

We entirely eliminate superficial swiping culture and untrusted public directories. Instead, each match is manually researched and recommended by dedicated matchmakers based on shared core values, lifestyle compatibility, family principles, and future aspirations, guaranteeing authentic intent and mutual respect.

Candidates and clients must be at least 18 years of age, possess full legal civil capacity, be legally single (never married or legally divorced with an effective court decree), maintain a clean criminal background, and hold a sincere, dedicated commitment toward building a lasting marriage.

The initial introduction is typically arranged via a secure, private video meeting room facilitated by a dedicated matchmaker and live interpreter to bridge language gaps and ease initial awkwardness. Once mutual comfort is established, our team coordinates private offline in-person dates in safe, elegant venues.

Upon any detected or reported suspicious conduct, disrespect, harassment, profile dishonesty, or safety violation, the platform immediately triggers a Safety Hold. All associated proposals and data access permissions are frozen instantaneously for an independent review by our compliance team.

Following successful document verification and the in-depth intake interview (usually within 24 to 48 business hours), your matchmaker begins filtering suitable profiles. Members typically receive 3 to 5 hand-curated proposals per month depending on specific compatibility criteria and preferences.

Our commitment extends beyond the wedding day. During the first two years of marriage, our advisory team provides scheduled check-ins, marital counseling, cross-cultural adjustment guidance, and emotional support as partners adapt to a shared life or a new living environment.

Certainly. You retain full autonomy to temporarily pause proposal matching at any time (e.g., when focusing exclusively on developing a relationship) or request permanent erasure of your personal data from our databases. All requests are handled promptly by your assigned manager with written confirmation.

We strictly decline or revoke membership in cases of: ambiguous marital status without legal finality, falsified identity records, criminal history involving violence or fraud, commercial or exploitative motives, or any disrespectful behavior toward other members.